7ck77 Privacy Policy

7ck77 ("we", "us", "our", "the Platform") is committed to protecting the personal information of all individuals who use our website at https://7ck77.io and any related services (collectively, the "Service"). This Privacy Policy sets out in clear and accessible English the basis on which any personal data we collect from you — or that you provide to us — will be processed by 7ck77.

7ck77 operates as an online betting and gaming platform serving the Bangladeshi market. All financial transactions are conducted in Bangladeshi Taka (BDT) and the platform is directed exclusively at adults aged 21 and above. Our platform is available in English, and this Privacy Policy is therefore published in English.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of your overall agreement with 7ck77. Where there is a conflict between this Privacy Policy and the Terms & Conditions regarding the handling of personal data, this Privacy Policy shall prevail.

This Privacy Policy is effective as of 1 January 2026. We reserve the right to update this policy at any time. Material changes will be communicated in advance via the platform or your registered contact details.

7ck77 collects and processes only the personal data that is necessary for the operation of our platform, the fulfilment of our contractual obligations to you, and our compliance with applicable legal requirements. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, and, where identity verification is required, a copy of your National Identity Card (NID) or valid passport.
• Contact Data: Email address, mobile phone number, and residential address (including city, district, and postcode). Addresses within Bangladesh may include references to Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other districts as applicable.
• Financial Data: Mobile financial service account identifiers (such as your registered bKash, Nagad, Rocket, or Upay number), transaction reference numbers, deposit amounts, withdrawal requests, and account balance history.
• Technical Data: Internet Protocol (IP) address, device identifier, browser type and version, operating system, screen resolution, and session timestamp data collected automatically when you access the 7ck77 platform.
• Usage Data: Information about how you interact with the platform, including the pages you visit, the games you play (cricket betting, live casino, slots, etc.), your betting history, wager amounts, session durations, and any features you access within your account dashboard.
• Communications Data: The content of any messages you send to our support team via live chat, email ([email protected]), or any other communication channel, including records of disputes and their outcomes.
• Verification Documentation: Scanned or photographed copies of identity and address verification documents submitted during the KYC process.

We do not intentionally collect any special categories of sensitive personal data (such as health, religious beliefs, or biometric data) and request that you do not voluntarily submit such information through any channel on our platform.

7ck77 collects your personal data through the following channels:

• Direct provision by you: When you register an account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, or participate in a promotion, you provide data to us directly. The accuracy of this data is your responsibility.
• Automated technical collection: When you visit the 7ck77 platform, our servers and analytics tools automatically record technical data such as your IP address, device information, browser type, and interaction logs. This is standard practice for all web-based platforms and is necessary for security monitoring and platform functionality.
• Cookies and similar technologies: We use cookies and related tracking technologies to maintain your login session, remember your preferences, and gather aggregate analytics data about how players navigate our platform. See Section 7 for full details on our use of cookies.
• Third-party service providers: Our payment processing partners (bKash, Nagad, Rocket, Upay) and identity verification providers may share limited data with 7ck77 as part of the transaction or verification process. This data is used only for the purposes for which it was shared.
• Fraud prevention and AML systems: We may receive data from automated fraud detection and anti-money laundering screening systems that cross-reference your submitted information against publicly available or regulated data sources.

7ck77 uses the personal data we collect for the following purposes:

• Account creation and management: To register and maintain your player account, verify your identity, and provide access to all platform features.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and any other supported payment methods. All financial transactions are in Bangladeshi Taka (BDT).
• KYC and regulatory compliance: To meet our know-your-customer (KYC) and anti-money laundering (AML) obligations, including age verification (21+) and source-of-funds checks where required.
• Customer support: To respond to your enquiries, investigate disputes, process complaints, and provide technical assistance. Support is available 24/7 in English.
• Responsible gaming: To monitor your gaming activity for indicators of problem gambling, apply deposit limits or self-exclusion where requested, and contact you if we have welfare concerns. See our Responsible Gaming page for details.
• Security and fraud prevention: To protect the integrity of the platform, detect and prevent unauthorised access, identify suspicious activity, and investigate potential fraud or collusion.
• Platform improvement: To analyse aggregate usage patterns and improve the functionality, layout, and game offering of the 7ck77 platform.
• Promotional communications: Where you have given explicit consent, to send you information about promotions, bonuses, and new features relevant to your interests. You may withdraw this consent at any time by contacting support.
• Legal obligations: To comply with applicable laws and cooperate with competent authorities where required by law.

7ck77 does not use automated decision-making (including profiling) in ways that produce legal or similarly significant effects on you without providing human oversight and the ability to request a manual review.

7ck77 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing is necessary to fulfil our contractual obligations to you as a registered player, including account management, payment processing, and customer support.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including KYC, AML, age verification, and fraud reporting requirements.
• Legitimate interests: Processing is necessary for 7ck77's legitimate business interests, including fraud prevention, security monitoring, and platform improvement, provided those interests are not overridden by your rights and freedoms.
• Consent: Where we rely on consent — for example, for sending promotional communications or using non-essential cookies — we will request your explicit, informed consent. You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

7ck77 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share data only in the following tightly controlled circumstances:

• Payment service providers: We share the minimum necessary financial data with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals on your behalf. These providers are independently regulated and operate under their own privacy frameworks.
• Identity verification providers: Where a third-party KYC service is used to verify your identity, we share the identity documents you submit for this sole purpose. Verification providers are bound by strict confidentiality agreements.
• Game content providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data required to deliver and settle their games within the 7ck77 platform. They do not receive personally identifiable information beyond what is technically required.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, a lawful court order, or to protect the rights and safety of 7ck77, its employees, or its users.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 7ck77's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified in advance and your rights will be preserved.

All third parties with whom we share data are required to handle it in a manner consistent with this Privacy Policy and applicable data protection law. We do not permit third parties to use your data for their own marketing purposes.

7ck77 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: These are required for the platform to function. They maintain your login session, remember your language and region settings, and enable core security features. These cookies cannot be disabled without impairing platform functionality.
• Analytics cookies: We use aggregated, anonymised analytics data to understand how players navigate the platform, which games are most popular, and where technical issues arise. This data does not identify you individually and is used solely for platform improvement.
• Preference cookies: These remember choices you have made on the platform (such as display settings) to provide a more personalised experience across sessions.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts. These are essential for the integrity of the platform.

You can control cookie settings through your browser preferences. Disabling non-essential cookies will not prevent you from accessing the platform, but may affect certain personalisation features. Instructions for managing cookies are available in the help section of all major browsers including Chrome, Firefox, Edge, and Safari.

7ck77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. The following retention periods apply as a general guideline:

• Account and identity data: Retained for the duration of your active account and for a minimum of 5 years following account closure, in line with AML record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, as required for financial compliance and dispute resolution purposes.
• KYC verification documents: Retained for the duration of the account and for 5 years following closure. Where documents were submitted but the account was not opened, they are deleted within 90 days of the rejection decision.
• Support communications: Retained for 2 years from the date of last contact, to facilitate follow-up on open issues and for quality assurance purposes.
• Technical and usage logs: Retained for up to 12 months and thereafter anonymised or deleted, unless a specific security investigation requires extended retention.
• Marketing consent records: Retained for the duration of your consent and for 2 years thereafter as evidence of consent management.

When the applicable retention period expires, data is securely deleted or irreversibly anonymised. You may request early deletion of certain categories of data — subject to our legal obligations — by contacting support at [email protected].

7ck77 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the 7ck77 platform.
• Encrypted data storage for sensitive fields including passwords, financial identifiers, and identity document data.
• Role-based access controls that restrict employee access to personal data to only those roles where it is operationally necessary.
• Firewall and intrusion detection systems monitoring the platform infrastructure for anomalous activity and attempted breaches.
• Regular security audits and vulnerability assessments conducted by qualified security professionals.
• Staff training on data protection responsibilities, phishing awareness, and secure data handling procedures.

While 7ck77 takes all reasonable precautions to protect your data, no internet-based system can be guaranteed to be 100% secure. You also play an important role in data security. You are responsible for maintaining the confidentiality of your account password and for logging out of your session when using a shared device. 7ck77 staff will never ask you for your password via any channel.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, 7ck77 will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.

As a 7ck77 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team in writing at [email protected]. We will respond within 30 calendar days of receiving a valid request.

• Right of access: You may request a copy of the personal data we hold about you and information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data in certain circumstances, such as when the data is no longer needed for the purpose it was collected, or where you withdraw consent. Note that this right is subject to our legal obligations to retain certain records.
• Right to restrict processing: In certain circumstances, you may request that we limit the processing of your data — for example, while a rectification request is being resolved.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request a machine-readable copy of the personal data you provided to us.
• Right to object: Where we rely on legitimate interests as the basis for processing, you have the right to object. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

We may need to verify your identity before processing a data rights request. We will not charge a fee for reasonable requests. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or refuse the request, with written explanation provided.

The 7ck77 platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. Registration on the platform requires confirmation of age, and all accounts are subject to age verification as part of our KYC process.

If we discover or are informed that an account has been created by a person under the age of 21, we will immediately suspend the account, reverse any transactions where possible, delete the associated personal data, and report the matter in accordance with our safeguarding obligations.

If you are a parent or guardian and believe that a minor under your care has registered on the 7ck77 platform, please contact us immediately at [email protected] with full details so that we can take swift action. We take underage gambling prevention extremely seriously and actively cooperate with responsible gaming initiatives.

The 7ck77 platform may contain references to third-party game providers, payment processors, and other service partners. Where such references exist, they are provided for informational purposes only and do not constitute an endorsement of those parties' privacy practices.

Each third-party service operates under its own privacy policy and data handling practices . 7ck77 is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of our platform.

Payment providers such as bKash, Nagad, and Rocket are independently regulated financial services. When you initiate a transaction through these services, your interaction with them is governed by their respective terms and privacy policies in addition to this Privacy Policy.

7ck77 reserves the right to update or amend this Privacy Policy at any time. We will publish the revised version on this page with an updated effective date at the top of the document. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will provide advance notice via your registered email address or a prominent notice on the platform at least 14 days before the changes take effect.

Your continued use of the 7ck77 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should discontinue use of the platform and may request account closure by contacting our support team.

We recommend reviewing this page periodically to stay informed of any updates. The date at the top of the policy indicates when it was last reviewed and updated.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 7ck77 handles your personal data, please contact our dedicated support team using the details below. All data-related enquiries are handled by our privacy team and will receive a response within 30 calendar days.

• Email: [email protected]
• Live Chat: Available 24/7 directly on the 7ck77 platform
• Support Hours: 24/7 Bangladesh Standard Time (BST, UTC+6)

When submitting a data rights request by email, please include your registered username, the email address associated with your account, and a clear description of your request. We may ask you to verify your identity before processing the request to protect your data from unauthorised access.